Social Media Policy

Lamplight Psychology uses social media platforms to share general information, mental health education, practice updates, and community resources. Our social media presence is intended to promote mental health awareness and provide evidence-based psychological information. It is not intended to provide individual clinical advice or therapeutic services.

Social media is not monitored continuously. If you are experiencing distress or require urgent support, please contact your GP, Lifeline (13 11 14), or emergency services.

Engaging with Lamplight Psychology via social media does not establish a psychologist-client relationship. We cannot provide psychological assessment, diagnosis, or treatment through social media platforms.

Confidentiality

We do not discuss individual cases, client information, or clinical material on social media. Please do not share personal or sensitive information in comments, messages, or public posts.

We reserve the right to remove any comments or messages that:

  • Contain personal or identifying information

  • Are abusive, offensive, misleading, or inappropriate

  • Request clinical advice or diagnosis

Privacy

Your interactions with our social media pages are governed by the privacy policies of the relevant social media platform. Lamplight Psychology is not responsible for the privacy practices of third-party platforms.

Professional Standards

All content published by Lamplight Psychology complies with:

  • The Psychology Board of Australia’s Code of Conduct

  • AHPRA advertising guidelines

  • The Australian Privacy Principles

We do not:

  • Provide testimonials about clinical services

  • Use client stories in identifiable ways

  • Make guarantees about treatment outcomes

 

Messaging and Contact

Direct messages are not suitable for clinical enquiries or emergencies. For appointments or professional enquiries, please contact us via:

  • Phone

  • Email

  • Our secure booking system

Boundaries

To protect professional boundaries, psychologists and staff from Lamplight Psychology do not accept personal friend requests from clients or engage in personal communication via social media platforms.

Accuracy of Information

While we aim to provide accurate and up-to-date psychological information, content is general in nature and not a substitute for personalised assessment or treatment.